While we strive to be the best, you may find the need for adjustments or repairs to your mobility equipment if it is not working properly. Stride Mobility provides scheduled on-site service at your home, business or other residence throughout Northern and Central Ohio.
Call to schedule your service visit with one of our professional Service Associates at: (419) 616-6017.
Our Service Manager will work with your insurance by providing the appropriate documentation so we can bill the service or repair work to your provider, if indicated.
Stride Mobility also has a service and repair office located at 2455 Sawmill Parkway, Huron, Ohio, if you would prefer to drop off your equipment for adjustments or repairs.
In Shop Repair Hours:
Monday – Friday 9 a.m. – 4 p.m.
Stride Mobility offers home and/or office service and repair visits by appointment only. We offer this service as a courtesy to our customers. Providers do not get reimbursed by insurance companies for the travel/drive time to customers’ homes for service/repair.
The fastest service is accomplished when you bring your equipment to our shop for an assessment and estimate if you are not pursuing insurance funding for the repair. We ask that you schedule with us ahead of time, just to make sure our service associates and parts are available.
The service & repair process at Stride Mobility is very different than any other service industry because a customer’s health insurance is typically involved. A great example is when your air conditioner or car isn’t working properly. In those situations, you’re typically back in service within a few days. Unfortunately, unless you’d like to waive your insurance rights, we are required to follow varying federal and private insurance guidelines, which can result in a longer period to resolve repairs.
All non-warranty service and repairs are subject to the then current fees and rates.
We can provide rental equipment while your equipment is being serviced (subject to availability and fees). Stride Mobility offers emergency service for our customers. Emergency service is when it could be hazardous to the health and well-being of our patients; for example, the seat tilt is stuck in full-tilt, and the chair is unable to move back to a correct position. Emergency service does not cover repairs or replacements.